Develop the communication, troubleshooting and customer service skills needed to assist users with computer hardware or software issues—whether by phone, email, website or live chat. ABM College’s online Help Desk Analyst diploma program prepares you to respond to inquiries, diagnose IT problems, resolve issues efficiently and keep systems running smoothly. A 4-week practicum gives you valuable hands-on experience in a real IT environment, building your confidence and your resume!

You’ll learn how to install, configure, manage and secure networks, including LANs and WANs, set up security protocols, and perform preventive maintenance on personal computers. You’ll also train to configure and administer device operating systems like Windows, Mac, Linux, Chrome OS, Android and iOS, plus handle both client-based and cloud (SaaS) software. With this thorough technical foundation and real-world practice, you’ll be ready to pursue opportunities as an IT analyst, help desk analyst, technical support specialist, support technician and more.

Be career-ready in just 53 weeks. Contact ABM College today!

About ABM College

At ABM College, you’ll find the flexibility and support that make it easier to go back to school. With scheduling that fits your work, family and daily life and online learning led by experienced instructors, you can reach your goals without putting everything else on hold.

A hands-on practicum gives you real-world training in your chosen field, while career counselling, resume and cover letter help, job interview preparation and financial guidance ensure you’re prepared to move forward with confidence.

* Please note that ABM College is not currently enrolling non-residents