Develop the communication, troubleshooting and customer service skills needed to assist users with computer hardware or software problems via telephone, website, email or live chat inquiries. ABM College’s online Help Desk Analyst diploma program prepares you to respond to inquiries, identify IT issues, effectively resolve problems and more. You will apply your skills in a real-world IT environment during a 4-week practicum, gaining experience that you can put directly on your resume.

You will learn to install, configure, manage and secure networks, including LANs, WANs and operating systems, implement security protocols and perform preventative maintenance on personal computers. You will also learn to configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS, and administer client-based as well as cloud-based (SaaS) software. With this thorough knowledge and hands-on training, you will be prepared to pursue a career path as an IT analyst, help desk analyst, technical support worker, support technician and more.

* Please note that ABM College is not currently enrolling non-residents