Program highlights

  • Study online and create a schedule that works with your daily home, work and other commitments
  • Gain the communication, troubleshooting and service skills needed to assist users with computer hardware or software problems via telephone, website, email or live chat inquiries
  • Learn to configure device operating systems, including Windows, MAC, Linux, Chrome OS, Android OS and IOS
  • Develop your knowledge of internet utilities ports and protocols, connection devices, network models, TCP/IP, DNS and URLs
  • Apply your skills and get valuable real-world experience during a four-week field-related internship

Program Curriculum

  • CompTIA A+ Essentials
  • CompTIA A+ Practical Application
  • Windows 10 Development & Configuration in Clients
  • Fundamentals of Networking
  • Implementing Security in I.T.
  • Introduction to Linux Administration
  • I.T. Service Management – ITIL Foundation
  • 4-week practicum

Ready to get started?

Use our form to get more information on our Help Desk Analyst diploma program. ABM College offers ongoing program start dates, an easy enrolment process and guidance on your financing options so you’ll be ready to jump into your studies as soon as you’re ready!